Terms of service

Maple Manor — Terms of Service

Business Identification

Maple Manor is a sole trader business operating in the United Kingdom.  
Business owner: Jean-Pierre Chaby-Rodrigues.  
Contact email: admin@themaplemanor.co.uk.

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OVERVIEW

Welcome to Maple Manor! "We", "us" and "our" refer to Maple Manor, operating as a sole trader. Maple Manor operates this store and website, including all associated content, features, tools, products and services in order to provide customers with a curated shopping experience (the "Services"). Maple Manor is powered by Shopify UK, which enables us to provide the Services to you.

These Terms ("Terms of Service" or "Terms"), together with our Refund Policy, Privacy Policy and all referenced policies, describe your rights and responsibilities when you use our Services, as well as important information about your UK consumer rights under the Consumer Rights Act 2015.

By using our Services, you confirm you have read, understood, and accept these Terms of Service and our Privacy Policy. If you do not agree, please do not use or access our Services.

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SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least 18 years old, or the age of majority in your jurisdiction, and have the right to use the Services. You are responsible for the security of your account and all activity undertaken using your account. You may not transfer, sell, license or assign your account to any third party.

SECTION 2 – PRODUCTS AND IMAGES

We make all reasonable efforts to accurately display products. Due to device variations, colours or appearance may vary from images shown online.

Customer Responsibility for Delivery

Before ordering from us, it is your responsibility to check and determine your full ability to receive the Products ordered. This includes ensuring that:

- The Products ordered will pass freely into your room of choice
- They fit in that room
- The furniture can be transported through the door of your property, stairs, and doorways
- There are no other issues that could make delivery more complicated or impossible

We are not responsible for delivery complications or refusal to deliver if items cannot be safely transported into your property due to space, access, or sizing constraints. If you are unsure about dimensions or access, please contact us at sales@themaplemanor.co.uk before ordering.

SECTION 3 – ORDERS AND CONTRACTS

All orders for Products are subject to the availability of those Products and the materials for making the Products. Orders placed on our website are offers to purchase. No contract is formed until we accept your order, process your payment, and send confirmation. If we cannot accept your order, we will refund any payment received.

Your purchases are subject to our Refund Policy, which reflects your statutory rights, including the 14-day right to cancel under the Consumer Contracts Regulations and the Consumer Rights Act 2015.

SECTION 4 – PRICES AND BILLING

All prices are in GBP and inclusive of VAT where applicable. Delivery charges are shown at checkout.

SECTION 5 – DELIVERY AND RISK

We will dispatch your order as soon as reasonably possible. Dispatch times are estimates only and are not guaranteed. Once your order has been dispatched, delivery is managed by our courier partners. Delivery times are estimates only and we are not liable for shipping and delivery delays.

Risk and ownership of the Products will pass to you once the items have been delivered to your address and you have taken possession. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.

For any issues with delivery, please contact us at sales@themaplemanor.co.uk within 48 hours of receipt.

SECTION 6 – CONSUMER RIGHTS AND CANCELLATION

You have a statutory right to cancel most online purchases within 14 days of receiving your goods, unless the items are bespoke, made-to-order, or perishable. If you wish to cancel, please notify us within the cooling-off period, and return the item as directed per our Refund Policy.

Defective goods are fully covered by UK law — you have the right to reject faulty goods within 30 days, and claim repair/replacement up to 6 months (and in some cases, up to 6 years). Nothing in these Terms limits your statutory rights.

SECTION 7 – INTELLECTUAL PROPERTY

All content, branding and trademarks on the Services are owned by Maple Manor and may not be used, copied or reproduced without permission.

SECTION 8 – OPTIONAL THIRD PARTY TOOLS

Third party tools are provided "as is" and "as available" without any warranties. Use is at your own risk, and subject to the third party's own terms.

SECTION 9 – PRIVACY AND DATA PROTECTION

We comply with the UK Data Protection Act 2018 and GDPR. For details on how we protect and use your data, see our Privacy Policy.

SECTION 10 – PROHIBITED USES

Services may only be used for lawful purposes. You may not use the Services for unlawful activities or misuse.

SECTION 11 – LIMITATION OF LIABILITY

Nothing in these Terms shall exclude or limit our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded by law.

Subject to the above, Maple Manor, its owners and agents are not liable for indirect or consequential losses arising from use of the Services or products.

SECTION 12 – FEEDBACK

If you submit Feedback, you grant us a perpetual, worldwide licence to use it, but do not gain any compensation or rights unless explicitly agreed.

SECTION 13 – TERMINATION

We may terminate or suspend your account or services for breach of these Terms or unlawful activity.

SECTION 14 – SEVERABILITY

If any part of these Terms is held to be unlawful, void or unenforceable under English law, the remaining parts remain in effect.

SECTION 15 – GOVERNING LAW

These Terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

SECTION 16 – CHANGES TO TERMS

We may change these Terms by posting updated Terms to our website, and will notify you of any material changes as required by law.

SECTION 17 – PROMOTIONS AND OFFERS

Any promotions, discounts, or special offers are governed by their own terms and conditions, which will be clearly displayed at the time of offer. If there is any conflict between promotion terms and these Terms of Service, the promotion terms will apply to that specific offer only. Maple Manor reserves the right to withdraw or modify any promotion at any time.

SECTION 18 – CONTACT

For questions regarding these Terms, contact us at admin@themaplemanor.co.uk.